Frequently Asked Questions

The most important information for choosing products, placing orders, and getting advice from AllCourtEU.com.

How do I choose the right tennis or padel racket?

The choice depends on the sport, your skill level, the racket's weight, balance, grip size, and playing style. If you're not sure, write to us and we'll guide you toward suitable models.

How do I choose the correct shoe size?

It is safest to use the EU size and the foot length as your guide when it is available for the product. For tennis and padel shoes, it is important to have stability during lateral movement and enough room at the front.

Can I get help before making a purchase?

Yes. You can write to us at hello@allcourteu.com or call +359 895 218 888 for help choosing a racket, strings, shoes, apparel, bags, or accessories.

Are the products authentic?

The store offers products from established brands for tennis, padel, badminton, and sports recovery. If you have a question about a specific model or availability, you can contact us.

How do I choose the right string?

With strings, the key factors are type, gauge, control, comfort, and playing style. If you're not sure whether to choose polyester, multifilament, or natural gut, we can guide you based on your racket and your level.

How do I use the filters in the collections?

Start from the main category, such as tennis rackets, padel rackets, shoes, or apparel, and then filter by brand, size, sport, court type, weight, or playing level when these filters are available.

Shipping and Orders

Practical information about delivery, stock availability, and the next steps after placing an order.

How is delivery carried out?

Deliveries will be processed through the store's courier integration. At checkout, the available options will be shown based on the address and delivery settings.

How can I tell if the product is in stock?

Availability is shown on the product page. If you are looking for a specific brand, size, grip, string, or model, you can contact us for confirmation before ordering.

Can I order from the European Union?

The store is set up for sales in Bulgaria and the European Union. The available shipping options will be managed according to the active markets and courier settings.

Can I make a change after placing an order?

If you need to change the product, size, address, or phone number, please contact us as soon as possible after placing your order so we can help before it is processed.

What should I do if the size isn't right?

Contact us as soon as possible and we will assist you according to the order status and the store’s return and exchange policy.

Is there help choosing a gift?

Yes. We can help you choose a gift voucher, accessories, balls, bags, or a suitable product based on the sport, level, and budget.

Continue to the correct category

After answering, you can go directly to the category and use the filters for brand, size, sport, and level.

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Frequently Asked Questions